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1.0

I placed an order from Lane Bryant. The confirmation email stated they would not bill my credit card until my item was shipped.

Also they had an area you could double check progress of your order. I went on there immediately after confirmation email was received, and progress showed no order. I double checked out of curiosity on my credit card online , and my card was charged immediately after my order was confirmed. I had to contact them and question it.

They reversed the charge and apologized.

I received my order and item was too big. I contacted them to return it. I expect some expense to return an item, but only 1/3 of my cost is being refunded.

Basically what they are charging me to return it, was the cost of the original item.

Unacceptable!! I would not ever order internationally from them again.

Reason of review: Return, Exchange or Cancellation Policy.

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