Lane Bryant
Lane Bryant Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lane Bryant has 2.3 star rating based on 102 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Lane Bryant to a friend or colleague.
- Rating Distribution
Pros: Helpful staff in store, Nice variety of clothes, Bra was amazing.
Cons: Sloppy tacky customer service, Customer service, Lack of color choice and cheaply made.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lane Bryant has 2.3 star rating based on 102 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Lane Bryant to a friend or colleague.
- Rating Distribution
Pros: Helpful staff in store, Nice variety of clothes, Bra was amazing.
Cons: Sloppy tacky customer service, Customer service, Lack of color choice and cheaply made.Recent recommendations regarding this business are as follows: "Be sure to check your discounts!", "Go to a different location.", "Do not buy.", "The receipt that I got with the credit card payment and tracking number said shopify on it I screenshot it too. Be careful because nothing has come from the money that I spent at all no order no refund and it really sucks.", "Keep track of your package make sure to double check receiving address".
Most users want Lane Bryant to offer a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever thought I'd have to do this!
DON'T TRY TO CHARGE ALMOST $200 FOR 4 BRAS AGAIN!
This particular time after shopping here for years I get a CR that can't do math correctly. After putting things in my bag I checked on the discounts and they weren't what they should be.
I called and got a gal that can't do her math. They only applied 1 discount and it wasn't even what it was supposed to be. In my world the 50% off usually comes off the lower price one and then that's added to the higher one. I went thru and did this on my basket and they had me almost $40 over what it should've been.
After adding up the totals of each set of 2 with discount I came up with this-58.10 + $53.54 = $111.63. Simple math. That's 4 Bras. Then to top it off the girl can't do math.
She tried to placate me by adding a $10 coupon, but come on! When she's telling me my total in basket is $157 and my basket shows $145 and neither are even close. I was on the phone for an hour till somehow she finally got it down to what it should've been, but that was after I kept asking for a manager.
She asked for info twice, and I had just had it. NOT GOOD LANE BRYANT!
- Has the big sizes
- Charges too much compared to others
Preferred solution: Apology
User's recommendation: Be sure to check your discounts!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vallejo, CaliforniaNever received my merchandise and went to your fulfillment center warehouse and they could not find what I was given as a tracking number
User's recommendation: The receipt that I got with the credit card payment and tracking number said shopify on it I screenshot it too. Be careful because nothing has come from the money that I spent at all no order no refund and it really sucks.
Item i received
I ordered a bra from this company for the first time and I ordered it in a size that is way bigger than ive ever gotten before so I assumed it would fit because its a huge size but when I got it it was VERY difficult to get on and into and it honestly just feels like its choking me. It hurts me and always feels like its stabbing me.
I bought from this place because when I buy from VS the bras are always too small so I took a chance and ordered a huge size on a website id never used before and it looked like these were made for bigger girls but this bra is so uncomfortable and painful. I do not recommend it.
Preferred solution: I’d just like them to know how this bra was horrible
User's recommendation: Do not buy.
Rude management
- Wardrobe options
- Toledo ohio location
Preferred solution: I’m not losing money, but the company is with these women representing the brand.
User's recommendation: Go to a different location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTech issue on website
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkPackage
User's recommendation: Keep track of your package make sure to double check receiving address
Poor Service at Cumberland store
User's recommendation: The company should give additional training to staff in this store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kansas City, MissouriT-Shirts
- T-shirts made in vietnam very thin material
User's recommendation: Buy QUALITY T-SHIRTS
I would like a catalog
Make payment
User's recommendation: Don't hold your breath waiting on your credit card to come. It won't. However I've other complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAsked for a Manager to resolve my card issue & only get the run around or hung up on. Very Poor Customer Service.
- Helpful staff in store
- Price advertised
- Sloppy tacky customer service
- Customer service representatives paid to do nothing
- Online service sucks big time need live calls
Preferred solution: Better Customer Service or I'm closing my account & shop elsewhere.
User's recommendation: Live calls. Online is a waste of the customers time & money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Suisun, CaliforniaI need help with my complaint and they do have cameras that maybe someone can look into this because it was in the store
My credit card
- Nice variety of clothes
Preferred solution: My replacement credit card.
To be set a catolog to order plus size clothing and a long Jean jacket
- Nice variety of clothes
- Fit and comfort
- Helpful staff in store
- Great clothes and bra
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- Quality and nice styles of lane bryant clothing
- Sloppy tacky customer service
Preferred solution: Full refund
About my order
About
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Lane Bryant is one of the most well-known brands offering plus-sized clothes for women. Lane Bryant's assortment includes tops, pants, jeans, swimming suits, skirts and dresses, accessories, shoes, lingerie and sleepwear and many more. The company provides a great assortment of fashionable and luxurious clothes for any taste. All items can be shipped to any of the company's stores free shipping or right to customer's door shipping costs 7. All products can be bought whether in any local store or online. Lane Bryant offers gift cards that can be become a great present for any occasion. Lane Bryant gives an opportunity to look fashionable without spending much money.
Lane Bryant is ranked 639 out of 4781 in Footwear and Clothing category
USA
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